Cancellation Policy
We totally understand that life can throw unexpected curveballs sometimes, and plans change. Here's the scoop on our cancellation policy to keep things crystal clear for you:
Cancellation Timeframe: You can cancel your bicycle rental up to 24 hours before your scheduled delivery time without any worries. Just make sure to give us a heads-up before that timeframe.
Late Cancellation: If you cancel within 24 hours of your delivery time, we understand life happens, but unfortunately, we won't be able to provide a refund. Our bicycles are popular and in demand, and we want to make sure they find their way to fellow riders.
Rescheduling: Need to switch things up but still want to ride? You're in luck! We're more than happy to help you reschedule your rental to another available date and bike, as long as it’s outside the 24-hour delivery time. Availability of bikes is harder to guarantee within that timeframe.
No-Show Policy: If you're unable to make it and don't give us a confirmed heads-up, we'll miss you, but we'll have to keep the full rental fee made at the time of booking. This helps us ensure we're able to serve as many riders as possible.
Rain Check: Weather not cooperating? Don't worry, we've got your back. If it's raining cats and dogs on the day of your rental, just let us know and we'll be happy to reschedule your ride or provide a full refund.
Contacting Us: Got to cancel? Just shoot us an email at hello@musetteatl.com or give us a text or ring at (404) 706-4700.
Remember, we're all about flexibility and understanding and we will do our best to get you pedaling on your schedule. Our cancellation policy is designed to strike a balance between being rider-friendly and ensuring we can continue providing amazing bicycle rental experiences.
Thanks for choosing Musette – let's ride on!
Refund Policy
We want to make sure you're in the loop about our refund policy. Life can be unpredictable, and we're here to make things smooth sailing for you:
Security Deposit:
Refund Eligibility: If you've canceled your bicycle rental outside the 24-hour window before your scheduled delivery, you're eligible for a full refund.
Processing Time: Once you've canceled and you're eligible for a refund, hang tight for about 5-7 business days for the refund to be processed and show up in your account.
Payment Method: Your refund will be processed using the same payment method you used for the original booking. That way, things stay consistent and straightforward.
Late Cancellations: If you've had to cancel within the 24-hour cancellation window, we totally understand – life can be tricky. However, we won't be able to issue a refund in this case. Our aim is to be fair to all our riders and keep the wheels turning. We would be happy to discuss a credit towards your next booking!
Rain Check: If you've requested a refund due to inclement weather, we'll process it for you as long as you've contacted us before your scheduled delivery time.
No-Show Policy: Without confirmation of your cancellation/reschedule request from us, it is considered a no-show and not eligible for a refund.
Contact Us: Got questions about your refund or need to follow up? We're here for you! Feel free to reach out to us at hello@musetteatl.com or give us a shout at (404) 706-4700.
Our refund policy is designed with you in mind, to make sure you have a hassle-free experience with Musette. We can't wait to ride with you again!
ELEVATED BIKE RENTALS DELIVERED
ELEVATED BIKE RENTALS DELIVERED