Every rental bicycle you pick up will come equipped with what you need to ride smooth, safe, and secure. Included in the rental price, no matter the duration, the bike comes with a MIPS helmet, a super strong lock, and a musette bag filled with startup fuel like water and snacks.

Here's the information about security deposits and their refund process:

Security Deposit Authorization: We require a security deposit to ensure the safety of our bicycles and gear. It's a pre-authorization hold on your payment method when you pick up your rental.

Charged at Pick-Up: The security deposit amount will be charged when you collect your rental, ensuring a worry-free ride for both you and us.

Refund at Drop-Off: Your security deposit is refunded in full when you return everything in the same condition as when you picked it up. This includes the bicycle, accessories, and any gear provided.

Partial Refunds: If there's minor wear and tear that's considered normal usage, not to worry. We understand that adventures can leave a mark. In such cases, a partial refund of the security deposit might be applicable, and we'll always communicate transparently about it.

We're all about making sure you have an amazing time riding with Musette, and the security deposit is just a precaution to keep our gear in tip-top shape

We understand that you may see us out and about delivering bicycles. All bikes are usually reserved in advance, in order to customize the reservation and offer each rider the attention and service required to ensure an elevated, safe and informed experience. Check availability and book your bicycle from the Bookings page.

Our Expectations Page explains all about it.

https://www.musetteatl.com/expectations

Add-ons are accessories that makes your ride go from ‘meh’ to ‘marvelous.’ These accessories include phone mounts, baskets, and storage bags. In the future, they will include baby carriers, trailers and other thoughtful gear.

The Musette pre-ride briefing is a quick and informative session where our friendly staff ensures that you have all the necessary information for a safe and enjoyable ride. We will provide an overview of the rental process, go over the features and adjustments of the bike, discuss any specific route recommendations or restrictions, emphasize important safety guidelines, and address any questions or concerns you may have. Our goal is to ensure you feel confident and ready to embark on your biking adventure.

Yes to both. Upon picking up your bicycle, we will verify the authorization to hold a security deposit amount of $100 per bicycle on your credit card. Rest assured that once you return the bike and any rented gear in the same condition it was rented out, minus the expected wear and tear, the security deposit will be fully refunded. For verification purposes, we kindly request a valid form of ID that matches the name on the reservation to be presented in person. Please note that we will record this information for liability reasons. We value your trust and transparency, and these measures ensure a smooth and secure rental process for all our customers.

Yes. Within our Add-On section, you'll discover the option to include a $10 damage waiver for extra peace of mind. This invaluable insurance policy provides additional protection against unforeseen damage or loss of the bike and accompanying gear. By opting for the damage waiver, you can confidently ride knowing that you're covered in case of any unexpected incidents. Your adventure is important to us, and we want to ensure you have the best experience possible while keeping your worries at bay.

At Musette, we understand that accidents can happen. If the rented bicycle gets damaged during your rental period, please notify us at the return. The extent of the damage will be assessed, and any necessary repairs or replacements will be assessed promptly. In such cases, the cost of repairs or replacement parts at retail price may be deducted from the security deposit or covered by the damage waiver if it was included in your rental.

In the unfortunate event of theft, we strongly recommend contacting the local authorities to file a police report. Please inform us as soon as possible so we can enact a recovery protocol. Customer is to be responsible for reimbursing Musette for the original retail price of stolen items.

It's important to note that all rented bicycles are subject to the terms and conditions outlined in our rental agreement. We encourage you to review this document thoroughly for a comprehensive understanding of your rights and responsibilities in case of damage or theft.

We strive to ensure that you have a positive experience, and we're here to support you throughout your rental period. Our team is available to address any concerns or questions you may have regarding the damage or theft of a rented bicycle. Your satisfaction and enjoyment of the rental experience are our top priorities.

There's no need to worry about any distance limits when it comes to riding our rented bicycles! The better question is how far can your legs pedal?! Our aim is to provide you with the freedom to enjoy your ride without any restrictions. So go ahead, hit the road. We just ask that the scheduled return is honored and followed up with.

Of course. We love anything special and eventful of any frequent or occasional nature. We encourage riding bicycles and making your ride a fun part of your day, no matter how ordinary or special it turns out to be.

Additionally, if there’s a way we can collaborate for a special send-off at a wedding or surprise pop-up activity you’re throwing for your bestie, count us in! Shoot us an email at hello@musetteatl.com with your idea.

Sure can! The online booking system automatically prices and reserves the exact times and duration of your desired dates. Best part is you can book the exact bike and gear you want and see available stock.

Absolutely! We understand that plans can change, and we strive to be as flexible as possible to accommodate your needs. If you find yourself wanting to extend your rental period, just reach out to us via email or phone, and we'll do our best to make it work in your favor. We value open communication and are always ready to assist you. However, we kindly ask for your understanding that while we aim to be flexible, we appreciate your cooperation and flexibility in return. Together, we can find the best solution to ensure you have a seamless and enjoyable experience with us.

At the start of every pickup, we communicate the drop off logistics based on expectations and requests. The Expectations Page explains the steps in detail.

In the case of a no-show, where a customer fails to pick up their reserved rental bike, our policy is as follows: If we receive no prior notice of cancellation or rescheduling, the reservation will be considered a no-show. In such instances, the reservation will be forfeited with no refunds. We highly recommend notifying us as early as possible if there are any changes to your plans to avoid any unnecessary charges. We strive to provide the best service to all our customers and appreciate your cooperation in keeping us informed.

We totally understand that life can throw unexpected curveballs sometimes, and plans change. Here's the scoop on our cancellation policy to keep things crystal clear for you:

Cancellation Timeframe: You can cancel your bicycle rental up to 24 hours before your scheduled delivery time without any worries. Just make sure to give us a heads-up before that timeframe.

Late Cancellation: If you cancel within 24 hours of your delivery time, you will receive a 50% refund. Our bicycles are popular and in demand, and we want to make sure they find their way to fellow riders so please let us know as soon as possible.

Rescheduling: Need to switch things up but still want to ride? You're in luck! We're more than happy to help you reschedule your rental to another available date and bike, as long as it’s outside the 24-hour delivery time. Availability of bikes is harder to guarantee within that timeframe.

No-Show Policy: If you're unable to make it and don't give us a confirmed heads-up, we'll miss you, but we'll have to keep the full rental fee made at the time of booking. This helps us ensure we're able to serve as many riders as possible.

Rain Check: Weather not cooperating? Don't worry, we've got your back. If it's raining cats and dogs on the day of your rental, just let us know and we'll be happy to reschedule your ride or provide a full refund.

Contacting Us: Got to cancel? Just shoot us an email at hello@musetteatl.com or give us a text or ring at (404) 706-4700.

Remember, we're all about flexibility and understanding and we will do our best to get you pedaling on your schedule. Our cancellation policy is designed to strike a balance between being rider-friendly and ensuring we can continue providing amazing bicycle rental experiences.

By contacting us. Just shoot us an email at hello@musetteatl.com or give us a text or ring at (404) 706-4700.

We want to make sure you're in the loop about our refund policy. Life can be unpredictable, and we're here to make things smooth sailing for you:

Refund Eligibility: If you've canceled your bicycle rental outside the 24-hour window before your scheduled delivery, you're eligible for a full refund.

Processing Time: Once you've canceled and you're eligible for a refund, hang tight for about 5-7 business days for the refund to be processed and show up in your account.

Payment Method: Your refund will be processed using the same payment method you used for the original booking. That way, things stay consistent and straightforward.

Early Returns: If you return the rented bikes and items earlier than your scheduled timeframe, refunds will not be provided.

Late Cancellations: If you've had to cancel within the 24-hour cancellation window, you will receive a 50% refund. Our aim is to be fair to all our riders and keep the wheels turning so the key is to notify us as soon as possible.

Rain Check: If you've requested a refund due to inclement weather, we'll process it for you as long as you've contacted us before your scheduled delivery time.

No-Show Policy: Without confirmation of your cancellation/reschedule request from us, it is considered a no-show and not eligible for a refund.

Contact Us: Got questions about your refund or need to follow up? We're here for you! Feel free to reach out to us at hello@musetteatl.com or give us a shout at (404) 706-4700.

Our refund policy is designed with you in mind, to make sure you have a hassle-free experience with Musette. We can't wait to ride with you again!